Disputes

If you'd like to dispute a transaction, please give us a call at (888) 946-1922. You'll be able to explain the situation and answer a series of questions to gather information about the purchase and dispute.

You'll need to provide the following information to submit a dispute:

• Slope virtual card details

• Date and amount of the transaction

• Business name to which the card belongs to

• Merchant Name (Ikea)

• Dispute reason

• Any relevant documentation

We recommend initiating a dispute as soon as possible, typically within 60 days of the transaction date.

Once submitted, the dispute process can take up to 90 days to resolve, depending on the complexity of the case and the merchant's response.

Once a dispute has been submitted, it will be sent to the card network. The merchant will also be contacted for their side of the story. You may be asked for additional information.

Mastercard will then make a decision based on the evidence provided and you will be notified of the outcome.

Please note that Slope will not credit back an order until after a decision has been made on the dispute.

If the dispute is won, Slope will apply the full amount back to your card balance. If you've already paid off your Slope balance for the dispute, the money will be send back to the original payment method.

If the dispute is lost, then the payment is still due.

Depending on the stage of the dispute, it may be possible to cancel a dispute. Please call us at (888) 946-1922 to see if we're able to cancel the dispute.